Customer Comments

We love hearing from our customers! Please feel free to send us your comments, pictures and suggestions via email at general@boulderdogfoodcompany.com

...About Our Products

As long time customers we could not be more happy with the exceptional service and quality of the treats. Our cocker spaniel Kirby cannot contain himself when I go to the cupboard and he sees the chicken strip bag. Every night it's the same ritual--he begins staring at us around 7 PM until we get the strips. After he feasts on the strips he eats his Fromm dinner and then about an hour later he has his chicken liver biscotti snack. He also gets chicken & turkey bits as a treat after he comes in from outside. Thanks for letting us feel that we are giving "our best friend" a safe, nutritious and delicious treat. 

-Jim & Jane 


Your bison chews are perfect for dogs with food sensitivity / allergy issues (which both of our dogs have). When I go to visit my sister, I try to bring a few of the bison chews with me for Zuri. It is so cute - he smells them the minute that I walk in the door and will nudge my suitcase with his nose until I open it and give him a chewie. Thanks so much for continuing to make great products. Ella and Zuri both love them. 

-Laura


The Brussels Griffon, Olive, is so excited for these [Chicken Bits]! They are her favorite! 

-Danielle


When my parents came to visit their grandkids and our new rescue puppy they brought a bag of bison cubes as a gift. We love them so much I just put in an order for 3 more bags. I choose not to feed our family artificial food and additives. This goes for our animals too. I love everything about your product and your company. I only wish did not live in the middle of Kansas and I could go buy right from your store. Shopping is Boulder is so much more fun than paying postage!

Thanks, 
Susan 


Hope you had a great holiday! Huge fan. My pets just love all your products. Great to see you on FB. Make it a great day :) 

-Tamar R.


My dogs love all your treats. They especially love the chicken bits and I use them in the show ring as they are not greasy or messy and you can put them in your pocket and not mess everything up. They can chew them up really fast too so it doesn't distract from their performance. 

-Charlene S. 


My Labs, Buster and Crabbe will do tricks to get the bison wafers. They're a great training tool. I've given them as gifts to my dog lover friends. Thanks for the great treats.

-Karen S. 


Kirby, our Cocker Spaniel, can't thank you enough for his chicken treats - he does cartwheels in the kitchen when he sees the chicken bag. We have NEVER had a more quality treat, ever. Kirby's coat is rich and full like never before and we attribute it to your superior products and his gourmet dog food. Don't cut back on quality. Keep up the good work.

-Jim & Jane


Chloe, an English Bulldog, loves to eat. I like to buy treats for her that are healthy and all natural. She goes wild when I open a bag of Bison Jerky. She can smell it as soon as it's in the house and sits in front of the pantry door until I give her a piece (or two). It's a great reward.

-Garrett W 


My cat, Giovanni, is a very picky eater. What he likes one day he hates the next day. But he loves these bison bits - every day. He obviously doesn't get bison in his regular cat food so these treats are very special. As soon as you open the bag you can smell a nice roasted meat aroma. They smell good even to me! It's a premium product.

-Chris S 


I must tell you that getting my golden retriever to free bait and stack in the conformation ring has never been easier since I found your bison wafers. At home, he knows when I have opened the huge ziplock bag that contains the wafers-- he will run the full gambit of his tricks for a tiny morsel. Kudos to a fantastic product!

-Melissa J.


LOVE your products!!! Also enjoyed reading the detail about your products on the website. Warm regards from a satisfied customer! 

-Tamar R. 


Hi there! 
I just wanted to drop a quick note to let you know how much I love your products. My dogs and my client dogs absolutely love everything. I also wanted to thank you for remembering the small businesses like me that don't have the option to get products that come through big distribution centers. Those big trucks won't go down my street. I am so happy that I am able to get your products to provide for my clients. When I have a new client that wants to feed better food and treats, Boulder Dog Food treats are the first thing I tell them about :) 

Thank you again! 
Leslie 


Dear Mr. Withers:

Bow, wow, wow! Woof, woof!

A few days ago our doorbell rang and I confidently accompanied my mom to the door (for protection purposes). There was a package addressed to my dad, but it had my name "written all over it" when I read "Boulder Dog Food Company." I frantically danced as I picked up the scent and finally my mom opened it to reveal packages of Chicken Bits, Turkey Bits and Chicken Breast Strips!

To say I was excited would be an understatement. My Aunt Cheryl was here and she got the honor of giving me my first Chicken Breast Strip which I immediately consumed. She told me how helpful and informative you had been when she called to inquire about your products and their shelf life.

I just don't know how to express my gratitude or that of my mom and dad, but will just say you have gained some loyal customers through your kindness. I was always fond of Chicken Bits, but I now have added two very delicious new items to my cuisine. As I prepare my Santa letter, your products are at the top of my Christmas wish list. I've been thinking they would make great gifts for my feline and canine friends as well.

Well, I hate to run, but I think my mom is calling me for an afternoon treat…maybe it will be turkey this time! Thanks again so much.

Bark, bark, bark. 
Molly


My dog loves it (Chicken Breast Strips)!! Love the fact that it is made in the US, with no preservatives or chemicals. 

-Gayle T. 


My chocolate lab has severe food allergies. It's great to find these treats for her. 

-Helen


Hard to believe my little Spencer loves the bison caps so much we have to have them hand carried to France! Thank you for always taking such good carry of us. Really appreciate it.  Thank you again! Mary I love this store. Was introduced to it via Facebook by Surf dog Ricochet and am so thankful for it. Haven't tried anything yet that my boys don't just love. And customer service is the best! Thank you. 

-Joanne 


We're really pleased with your products! Our kitties love a few liver treats with their dinner, and a few chicken or turkey crunchies at bedtime. Our grandpuppy likes the kitty chicken treats so much we're going to try the chicken dog treats too. 

-Brad 


Thank you! Our dog, Sparrow (a black lab-Rottweiler) adores your bison cubes and tendons. The tendons provide minutes, rather than hours, of chewing pleasure...but for Sparrow, those are some pretty satisfying minutes! 
 
-Sandra 

Greetings! We added another member to our family who loves the bison wafers as well! I also referred my sister to you back in November. Her new pup loves your treats as well. Thank you.

-Jim


My dog will not eat his food if I don't put sprinkles and bits on top of his food lol!!! 

-Lana 


Our cats love your chicken and turkey treats. Thank you for your great products. 

-Brad 


My border collie love these treats...so much he got into the whole bag and ate the whole thing! From now on, it will be kept in a hard to reach place. These are the best training treats! We visited our friends in Boulder and they recommended them to us. 

-Brittany 


My dogs just love these treats! Thank you. 

-Pamela C 


My Rottweiler loves your Bison Cubes, and they make a fabulous training treat : ) 

-Sandra C 


Thank you for "Made in USA" & free shipping - our dog loves your products. 

-WP 


Thank you for taking the time to speak with me this morning. Your treats are very high quality, good value, and all our pets love them!  Our dogs and cat are seniors ranging in age from 11 - 13 1/2 years.  My daughters and I buy the best quality treats and food for our pets and I am thrilled to have discovered your company. 

-Judith

...About Our Customer Service

Hello! I placed an order last Wednesday afternoon after my Golden Retriever, Gracie, found some of your Bison Bones at our dog groomer's home. (her dogs had already enjoyed them once!) I never expected such prompt, wonderful service! We received the bones, plus some additional treats, on Friday and my dog loves them! We just had fun out in the backyard with the Lamb treats you included in our box - she just about managed to sit and wait obediently while I used them to entice her in our game. Thank you so much

-Rosemarie & Gracie 


 

I received my package of dog treats today. I am amazed with your customer service and quality -- quality service, quality packaging, and quality items. Thank you also for the surprise treat samples! That was amazingly generous and much appreciated. I am so happy that I found your website. Thanks for offering healthy, pure, natural, chewy treats for my very sweet and allergic GSD. Have a happy 4th of July! 

-Michele 


Your customer service is the most friendly every time I call in to place an order. I think Ed usually answers and he is so nice. I have the shin bones quartered as my dogs are able to get so much more out of them. They can't get to the center. I have 2 doxies and a terrier/poddle mix. They love them plus the bison jerky, turkey and chicken bits. I feel good that I am giving them top quality treats that come from humanely treated animals. Thanks. 

-Karen 



Thank u for taking such care in shipping!!! Never have an issue with the wonderful treats u provide!! My two Boxer girls love your bison! Thanks, 

-Michelle  

  

...About Our Shipping

Very fast shipping. Since I reside in the same state as the company, I received my item the very next day! Will order from them many more times in the future! 
-CJ


Fast delivery. Always a great product. 
-Aaron E. 


I've placed many orders with [Boulder Dog Food Company]. They are always very helpful and friendly. They are also very generous in including samples of different treats they think my dogs will like (which is a safe bet since my dogs like ALL their products). I pay more for these all meat treats but my dogs LOVE them and they are worth it. The treats are fresh, nutritious and made in Boulder, Colorado! 

-Karen J. 

Customer Q&A

To Boulder Dog Food Company,

This is my second order this month....My store did not have any Bison Products and my 3 Doxies love them! I was just wondering where I would find any coupons. Thank You! Daina and Renate (Mom-87)
P.S. Mom lives with us and her Doxie is Molly who has no front teeth due to a cleft lip but does great. Loves your product!!!!

-Daina

Dear Daina,
We do really appreciate your business. Re coupons: occasionally we employ coupons to correct mistakes in orders. They have also been used sparingly in the past as incentives to encourage sales. Our current policy is to offer all our website customers the best prices available on any order placed directly with us. We try hard to keep our prices as low as possible (despite an environment of rising food prices) and we now offer monthly specials on select products. So the short answer is, we don't use coupons. We like to treat all our customers the same- large orders, small orders, old customers, new customers.

Thanks for writing,

-Ed


Hello,

I have been purchasing your bison cubes from a local store and wanted to see what else you carried. I was very surprised to see that you use farm raised fish. There are no safe, healthy farm raised fish and you should know that.  Also, spelt is one of the highest allergenic grains known. And Canola oil is a horrible, toxic, tho cheap, oil. You should not use the word ‘natural’ when referring to this oil. It is deceptive advertising and misleads those who are not educated regarding nutrition. Perhaps you are in that category. I see that you are trying to do well, but you need more information regarding your ingredients. I hope that you will make some changes and become a truly ‘natural’ company. 

Sincerely,
Judi 

Dear Judi,
Thanks for your email, and for the thought and concern that went into it. We're pleased to hear that you like our Bison Cubes - but dismayed that you have some issues about other products.
Let's address each of these separately: 

1) Yes, we purchase our farm raised organic tilapia from a state-of-the-art facility in Colorado. Admittedly, there is some skepticism about fish farming in general given the concerns about how the fish are raised along with a host of environmental issues. We happen to be very familiar with this particular facility and know how it was designed to take advantage of its deep hot water artesian wells that provide clean, abundant circulating water to the fish operation. The tilapia are certified organic and raised in uncrowded conditions without the use of chemicals, hormones, steroids or antibiotics. We did a product profile on our Tilapia Filets a few months ago on our blog which might be of interest: http://boulderdogfoodcompany.com/blog/ The most well known national grocery specializing in natural foods uses this same source for its organic tilapia. 

2) Spelt: as you have no doubt seen from our website, we specialize in products that are single ingredient meat or fish. However we do carry three products which contain grains - two kinds of Biscotti and our Bison Formula Nuggets. The organic spelt flour used in our Nuggets has many nutritional benefits and is regarded by some food nutritionists as one of the healthiest foods on the planet. Spelt is genetically related to wheat, however, and it might be allergenic to dogs or people who have wheat allergies or gluten sensitivities, although this is disputed by some food nutritionists who claim that since it is less processed than ordinary wheat, it actually does not trigger the typical sensitivities to wheat. Because the science on this is unsettled, we do not recommend this treat to dogs who have known wheat or gluten allergies. Here is a link to a source that examines the nutritional aspects of spelt in some detail while pointing out potential concerns: http://www.whfoods.com/genpage.php?tname=foodspice&dbid=143 

3) Re canola oil: the same three products that contain grains also contain canola oil. We can't agree with your claim that this is a "horrible, toxic, tho cheap, oil." Canola oil is low in saturated fat and contains both omega-6 and omega-3 fatty acids. It reduces low-density lipoprotein (LDL) and overall cholesterol levels, and is a significant source of the essential omega-3 fatty acid that is associated with reduced cardiovascular mortality. It is recognized as healthy by many health professional organizations including the Academy of Nutrition and Dietetics and American Heart Association. Canola oil has been given a qualified health claim from the United States Food and Drug Administration due to its high levels of cholesterol-lowering fats. Finally, canola oil has been approved as a "natural" ingredient by AAFCO Model Pet Food Regulations and by the Colorado Department of Agriculture. 

Thank you again for your email. Please do not hesitate to contact us again if you have any additional comments or concerns. 

Kind regards,
Ed


Did you make a dog food at one point? No longer available? Keep the great products coming. 

-Bill

Dear Bill,
We started out years ago making a dog food which helps to explain the name of our company. Our problem was that we had such a high content of bison meat in the dog food that it was hard to sell at a profitable price. We kept trying to bring our costs down but we could never quite manage it. Now we think about going back to it but we need some larger (and very expensive) kitchen equipment to help us do it more economically. Stay tuned. Thanks for your support.

Kind regards,
Ed

 

 

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